Define Potential Presents
Giving Effective Feedback
Course Overview
This course builds on self awareness to explore and enhance practical skills in giving and receiving feedback and fostering open communication. It will explore receptiveness to providing and receiving feedback and how openness to this leads to increased trust and engagement.
Course Details
- Thursday 28th May 2026
- Online
- 6 Hours
- Emerging and mid-level leaders
Course Outline
Session 1
Welcome and Introduction
- Welcome and overview
- The purpose of feedback
Session 2
Skills for Effective Feedback and Communication
- Communication skills and communication killers
- Elements that support and inhibit constructive feedback and overall communication
- Leading collaborative discussions
Session 3
Exploration of Key Frameworks and Approaches
- AID feedback model
- Kolb and the Pyramid Principle
- Practical application
Session 4
The Human Aspects
- Constructive feedback mindset
- Objectivity – applying O.R.C.E
- Managing reactions to feedback
Session 5
Putting it All Into Practice
- Case study experiential practice
Key Learning Objectives
Explore the purpose of feedback
Increase awareness of self and others receptiveness to feedback, including reasons for defensiveness
Explain different approaches to giving feedback
Understand how to manage self and others’ emotions when communicating
"We all need people who will give us feedback. That’s how we improve.”
– Bill Gates