Define Potential Presents
Collaborative Approaches to Conflict Resolution
Course Overview
Collaborative problem solving, managing complex stakeholder relationships and handling those difficult conversations form the basis of this course. Aimed at fostering collaborative relationships and recalibrating “first impressions,” the day sets the scene with the environment, explores stakeholder engagement and builds self-awareness through understanding conflict.
Course Details
- Wednesday 28th October 2026
- Online
- 6 Hours
- Emerging and Mid-level leaders
Course Outline
Session 1
Welcome and Introduction
- Overview of the day
Session 2
Considering Context
- Formal and informal authority
- Stakeholder vs partnering relationships
Session 3
Effective Stakeholder Engagement
- A six-step approach for identifying, analysing, prioritising and monitoring stakeholders
- Engagement strategies and intended purpose/results
Session 4
Understanding Conflict
- Sources of defensive threat
- Helping others with their emotions
- The conflict cycle
- Techniques and approaches to managing conflict
Session 5
Bringing it All Together
- Personal strengths
- Areas requiring further development
Key Learning Objectives
Recognise the triggers of potential conflict and the reasons these occur
Develop techniques and approaches to effectively manage conversations involving conflict
Understand how to identify, analyse and prioritise stakeholder engagement
Explore collaborative problem-solving approaches to managing conflict
“The aim of argument and discussion should not be victory, but progress.”
– Joseph Joubert