Define Potential Presents
Leading constructive performance conversations
Course Overview
This course equips managers with the confidence and capability to manage performance through meaningful, future-focused conversations. The course explores how to apply insights from neuroscience to deliver feedback that motivates and supports growth, while strengthening trust and accountability.
Course Details
- Wednesday 20 May 2026
- Online
- 6 Hours
- Mid-level leaders
Course Outline
Session 1
Welcome and Introduction
- Welcome and overview
Session 2
Managing Performance
- Key conversations and challenges
- Creating an environment to support high performance
Session 3
Communicating About Performance and Behaviour
- Neuroscience and feedback
- Feedback – getting the balance right
- Applying principles for effective feedback
- Practice activity – simple feedback messages
"Withholding feedback is choosing comfort over growth.”
– Adam Grant
Session 4
Conducting Performance Discussions (part 1)
- Discussing expectations and motivating performance
- Practice activity
Session 5
Conducting Performance Discussions (part 2)
- Structure for a performance discussion
- Using coaching principles
Session 6
Handling Difficult Situations
- Giving feedback on problems in performance or behaviour
- Handling defensive or emotional reactions
Key Learning Objectives
Identify key conversations and challenges in managing performance
Explore the role of neuroscience in providing feedback
Build confidence in handling difficult conversations
Identify the right balance between frank and constructive feedback